Avaya

Avaya is the number one global vendor (based on revenues) for enterprise telephony, IP telephony (VoIP), converged telephony, contact centres and unified communications according to research by Gartner, Frost & Sullivan and Synergy.

Avaya can trace its heritage back to Alexander Bell, inventor of the first telephone in 1876. Through Bell labs, and now Avaya labs, Avaya has a powerful research and development program, the results of which can be seen in the hundreds of patents the company has been responsible for.

CCS is one of a few Avaya Platinum Business Partner located in Western Australia, which means we can leverage the benefits of this cutting-edge technology for our local clients.

IP Office

The Avaya IP Office voice communications system delivers full voice functionality with a comprehensive set of features.

It can be configured as a voice-only PBX (a phone system using traditional circuit-switched lines) or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks (a more cost-effective, administration-efficient alternative).

IP Office includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application), to name a few.

Additionally, individual users have the ability to manage their own calls through a simple GUI (Phone Manager). Phone Manager functionality can also be enhanced through simple licensing and to support IP softphones, allowing the user to remotely make calls over the internet using their PABX.

Additional applications, such as synchronising voice mail messages in Microsoft Exchange e-mail inbox for easy message management; scheduling conferences; uploading documents for real-time viewing; managing audio privileges for conference calls; and agent reporting and PC wallboards for call centre environments, can be added when needed.

The Auto Attendant application enables callers to route their own calls to the relevant department or person without the need to speak to an operator or receptionist. Receptionists and operators can take advantage of the SoftConsole GUI application for call handling and to present a professional view of the business to all callers.

IP Office can also be linked to Microsoft Outlook and other popular desktop applications for screen pop ups and PC-based telephony management, using the Telephone Applications Programming Interface (TAPI).

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.

Benefits

• Total voice and data communications solution for small and mid-sized businesses
• Functions as a traditional phone system or an IP Telephony Server
• Supports both single locations and multi-site networks
• Basic call centre and voice messaging capabilities are built-in
• Scalable as business needs grow
• Protects current investments in communications

“This system is perfect for any small business looking for enterprise-grade functionality without having to fork out big business dollars 8/10”. ZDNet Australia (independent news outlet and product reviewer for the Australian IT industry)